Join a famous luxury automaker and provide HV-related technical support for dealers and customers using existing services. You will also be responsible for negotiations and hearing with the MLIT.
The company provides several employee benefits, hybrid work style and a multicultural environment.
Responsible for providing expert HV technical support for dealers and customers
Responsible for ensuring expert knowledge, including HV is at latest level with new and up and coming technologies, by building a strong network within Service, Engineering and Product Development.
Responsibility to deliver consultative on-site, in-region support to dealers with the aim to identify needs and action planning towards addressing service process improvements.
Responsible for preparing and registering technical campaigns and recalls with MLIT – Japan authorities
Shared responsibility to support regional and central customer services departments, mediating customer complaints to reach a satisfactory resolution.
Shared responsibility for providing input to Warranty Auditing process. Supporting of dealer staff and processes to allow successful audit completion, sharing of best practices and knowledge information.
Shared responsibility for highlighting missing / ineffective standard or special tooling in accordance with company standards, needs and requirements. Generating a detailed objective plan with dealer, Regional Aftersales Area Manager to resolve gaps.
Responsible for providing effective communication and reporting on dealer health status to Regional Directors, Aftersales Area Managers and HQ abroad
Responsible for communicating reports and makes judgements on customer cases that require escalation to the regional teams, customer relations, product marketing. Responsible for ensuring that all parties are aware of cases that could negatively impact customer satisfaction or brand.
Define and implement interim repair solutions where full solutions are not yet available to Dealers. Make judgement calls as to when an on-site dealer visit is required to support a Dealer in the analysis of a technical topic.
Shared responsibility for arranging and supporting local regional Technical Forums. Keeping the dealer network engaged and informed with latest solutions and measures for issues experienced in local or global markets
Qualifications in vehicle mechanical and electronic systems
Qualified and certified to AUS / HV Expert Level
Hybrid/Electric Vehicle High Voltage qualification - HVE (High Voltage Expert)
Relevant industry experience within mechanical or automotive technical areas i.e. Master Technician, Technical Support, Manufacturing or Engineering.
Thorough understanding of Parts and Warranty processes both internally and in the dealer network.
Extensive motor vehicle technical background necessary.
Experience on a global level within a multinational company is preferable.
High level understanding the legal, social, cultural, and linguistic differences of our markets.
Management Position/ 管理職・マネジメント採用, Foreign capital company / 外資系企業, Make use of languages / 英語・中国語など語学を活かす, Global Mobility / 海外転勤あり, No relocation / 転勤なし, Mid-career more than half / 中途入社50％以上