案件名: CRM Business Project Manager
案件種類: Permanent
雇用形態: Full-time
業界: Automotive Vehicle Manufacturers (OEMs)
専門: Back Office | IT Program | Project Management
最低給与: JPY ¥8,000,000
最高給与: JPY ¥12,000,000
所在地: 日本本社 | 東京23区 (Tokyo)
掲載済み案件: 2022-08-22
案件ID: 34071

職務内容

Summary

Join a famous German luxury automaker as an IT Project Manager to manage and implemir CRM measures.
The company provides several employee benefits, hybrid work style and a multicultural environment. 

Responsibilities

・ Responsible for the implementation of a holistic CRM solution in Japan in alignment with global HQ strategy, including wholesale & retail market specifications across all brands, with potential expansion to other brands.
・ Collaboration with regional data governance teams to design and execute initiatives that make source data available to other platforms across the enterprise.
・ Responsibility to lead CRM Solution Architect and functionally lead the entire Japan CRM team. (Currently located in Japan, Southeast Asia, and a development organization in India).
・ Responsible for setting mid- and long-term strategy for CRM planning adapting global strategy to work in Japan.
・ Must communicate effectively and confidently in Japanese to the Japan dealer network, bringing these important partners in to understanding the role and importance of CRM on the current and future use cases for their businesses. Must have a mastery of English to communicate with global and regional teams on Japan market needs.
・ Report to Retail Systems Program Lead on status of CRM solution implementation in Japan.
・ Steers internal CRM Solution Architect and through this as well Business Owners’ Change Requests (CRs) and User Stories input, UAT Test Case input, Test Execution).
・ Demonstrate status of project to senior management locally and towards central.
・ Independently handle operational communication related to development activities with regional and central counterparts.
・ Communicate with local vendors on data usage and business intelligence (reporting) topics.

Requirements                           

・ University degree in IT, Business or Marketing.
・ Strong Project Management (PM) skills with extensive experience in working on highly sophisticated, multi-faceted projects.
・ Experience in automotive industry and other customer marketing a plus.
・ Experience in information technology, specifically around data structures and designing business processes using discrete logic preferred.
・ English & Japanese Mastery Required: Strong fluency; can clearly and confidently describe complex, technical topics to non-technical stakeholders in a simple and unambiguous way.
・ Strong Background in CRM systems and IT system infrastructure.
・ Understanding of holistic CRM processes and solutions, especially how they relate to larger enterprise market strategy.
・ Significant, demonstrable experience in managing cross-functional, virtual teams across many time zones.
・ Highly organized themselves, and can organize the work for others. 

Attractive Points

Management Position/ 管理職・マネジメント採用, Foreign capital company / 外資系企業, Make use of languages / 英語・中国語など語学を活かす, Global Mobility / 海外転勤あり, No relocation / 転勤なし, Mid-career more than half / 中途入社50%以上