案件名: Head of Customer Center JOEM Automotive Sector
案件種類: Permanent
雇用形態: Full-time
業界: Automotive Product Development
専門: Engineering
最低給与: JPY ¥12,000,000
最高給与: JPY ¥16,000,000
所在地: 日本本社 | 横浜 (Yokohama)
掲載済み案件: 2022-09-16
案件ID: 34132

職務内容

カスタマーセンター責任者

#外資#英語を活かす#中途入社50%以上#在宅勤務#フレックスタイム制度


Company: 外資大手部品メーカー

Summary

The position is to manage business with all J-OEMs including TOYOTA Group, SUZUKI, MARUTI, MAZDA and SUBARU in Business Area (BA)

User Experience (UX) Japan, and responsible for customer interface, sales and P&L with all activities, including strategy, planning and

execution throughout PLC from acquisition to end of production in all main regions: Japan, ASEAN, India, China, NA and Europe with sales

of EUR 165 million in 2022.

Also, she/he needs to closely manage BA UX Japan Customer Center JOEM’s team of 30 people including 5 direct reports, direct

supervisors of key roles in the business distributed world-wide, and will report to Head of Segment Asia, BA UX.

The Head of Customer Centre JOEM will have the following responsibilities on a worldwide scope and in very close interactions with all

functions within BA UX including Executives and Senior Executives, other Automotive Sectors’ peers, key central functions and other

Automotive Key Central Functions per ad hoc situation.

Also, she/he will be required to externally contact with General Management, Executive Management Purchasing, R&D and Car company

representatives for Toyota in all Regions, and Deputy to General Management roles in Purchasing & R&D for other JOEM in main regions.

 

Responsibilities

■Customer Relationship Management • General business topics, sales, project management, stable product delivery, price negotiations, etc.

• Development of customer-specific acquisition strategies to ensure profitable growth (incl. customer target alignment, sales planning etc.)

• Educate Continental on JOEM knowledge, mindset and processes

• Build and maintain high level of customer understanding and intimacy: manage overall customer relationships and satisfaction

• Provide customer specific information for strategic planning and budget planning including market observation and analysis in respective market

 

■Profit and Loss Responsibility

• Bring result performance of Customer Center towards defined EBIT performance target defined by Segment management

• Steer & control project related budgets - continuously drive cost improvement processes & measures

• Coordination of all activities to ensure competitiveness and cost-effectiveness (DTC, productivity programs, etc.)

• Review and analyze financial pro forma statements for pricing strategies (PCIS)

• Issue & monitor budget with Customer Center Headcount & expenses based on planned business

 

■Plan and Execute Current and New Business

• Develop Strategic Plan for Customer Center in accordance with defined Segment strategic framework

• Regularly control and review performance of all customer development projects and products in production

• Guarantee state of the art project execution for awarded customer projects

 

■Customer Chief Engineering

• Guide development of customer-specific product- system- and service strategies through Customer Center Chief Engineering team

• Harmonization of product development strategy with internal partners including requirements/strategy

• Project resource planning for R&D

• Definition of competence profiles and development strategies per R&D location in cooperation with Global R&D management team

 

■Operations

• Supervise & manage customer interface for all operations related item in collaboration with HMI operations team

• Align internal manufacturing & delivery footprint with customer requirements and product strategy

• Ensure manufacturing according to customer quality requirements

• Ensure the business continuity of the operations towards customer

 

■People Management • Functional line management securing the performance quality of direct reports

• Choose and integrate new team members

• Lead cross-functional teams and cross-location teams world-wide

• Prepare and plan necessary training and development of team members

• Coaching and mentoring of assigned employees

 

Requirements

■Education / Qualifications

• Bachelor or Master degree in Business, Economics, Marketing or Engineering

• Min 5 years of experience in Account Management, Program Management or Operations experience in the Automotive industry

• Min 5 years of experience in Sales and/or Project Management

• Cross functional experience in at least 2 different functional areas

• Strategic and business planning experience

• More than 3 years of Profit and Loss responsibility

• Leadership experience in general management position and/or in project management and/or in sales.

• Significant intercultural experience with both fluent English and Japanese business communication skills

• Business experience with both J-OEM and non J-OEM customers

 

Attractive Points

Management Position/ 管理職・マネジメント採用, Foreign capital company / 外資系企業, Make use of languages / 英語・中国語な ど語学を活かす, Mid-career more than half / 中途入社50%以上

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