Support the premium brand in its aftersales initiatives globally and improve Customer Experience for Infiniti customers.
・Drive Aftersales growth and profitability by leveraging premium brand initiatives
・Deliver Parts and Accessories revenue objectives through sales and service process optimization
・Develop and initiate global programs within assigned markets to support Service Retention & enhance the Aftersales client experience
・Drive service retention and profitability.
・Work closely with the Global Client Experience, Global Accessories, Finance and other functions and regions to bring Aftersales to the highest level around the world.
・Ability to work on various projects and teams to support and drive the future of Aftersales
・Work in a global environment and ability to work directly with the Aftersales organizations within the markets
・Exposure to Finance and Strategy, either from a business leadership (P&L) perspective or through previous Finance assignment
・A highly analytical mindset and a good affinity with numbers
・Excellent command of the English language, great communication skills, and the ability to thrive in a matrix organization
Experience of the car industry：preferred
＜Skills and Experience Requested (WANT)＞
・Candidates with a background in AfterSales will have a strong advantage
・Experience of CX (Customer Experience) related job or Marketing function
・Good with Excel, PowerPoint & P&L Management
Experience of the car industry：Required
＜Please describe successful candidate image (Personality)＞
・Proactive & cooperative mindset to learn and take on new challenges
・Respect diversity and ability to work cross culturally
・Always think from customer viewpoint and understand customer needs well ・Not hesitate the change and always try something new
|Location:||グローバル本社 | 神奈川 (Kanagawa)|
|Salary from:||JPY ¥5,000,000|
|Salary to:||JPY ¥8,000,000|