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Summary

Support the premium brand in its aftersales initiatives globally and improve Customer Experience for Infiniti customers.

Responsibilities

・Drive Aftersales growth and profitability by leveraging premium brand initiatives

・Deliver Parts and Accessories revenue objectives through sales and service process optimization

・Develop and initiate global programs within assigned markets to support Service Retention & enhance the Aftersales client experience

・Drive service retention and profitability.

・Work closely with the Global Client Experience, Global Accessories, Finance and other functions and regions to bring Aftersales to the highest level around the world.

・Ability to work on various projects and teams to support and drive the future of Aftersales

・Work in a global environment and ability to work directly with the Aftersales organizations within the markets

Requirements

・Exposure to Finance and Strategy, either from a business leadership (P&L) perspective or through previous Finance assignment

・A highly analytical mindset and a good affinity with numbers

・Excellent command of the English language, great communication skills, and the ability to thrive in a matrix organization

Experience of the car industry:preferred

TOEIC:730

 

<Skills and Experience Requested (WANT)>

・Candidates with a background in AfterSales will have a strong advantage

・Experience of CX (Customer Experience) related job or Marketing function

・Good with Excel, PowerPoint & P&L Management

Experience of the car industry:Required

TOEIC:800

 

<Please describe successful candidate image (Personality)>

・Proactive & cooperative mindset to learn and take on new challenges

・Respect diversity and ability to work cross culturally

・Always think from customer viewpoint and understand customer needs well ・Not hesitate the change and always try something new

 

Location: グローバル本社 | 神奈川 (Kanagawa)
Job type: Permanent
Emp type: Full-time
Salary from: JPY ¥5,000,000
Salary to: JPY ¥8,000,000

Summary

An opportunity to work with one of the world's most lulxurious brands has just opened. Take this chance to become one of the most elite

Corporate Communications Specialists in the industry, working across the APAC region.

 

Responsibilities

To proactively and strategically manage and execute the Rolls-Royce Regional Communications Strategy in SEAP North.

– To plan, manage and execute special projects, including launch events, affinity events and press conferences at major regional events.

– Responsible for designing and executing strategic communications plans regionally. Communicates to media to ensure positive coverage

of the company and its products so as to support sales and enhance social acceptability for Rolls Royce in the regional market.

– Manage regional agency to deliver strategic support and direction. Organize a list press conferences, special projects and media

communications to a high standard and within budget.

– Manages and controls budget for the role and supporting special projects to ensure effective cost control and optimum use of available

resource.

– Tactically utilizes regional press fleet to secure positive product coverage in local media, increasing regional reach and enhancing

regional brand and product appeal.

– Strategically initiates, designs, plans and executes projects to ensure positive brand, company, product and social coverage in target

media.

 

Requirements

– Bachelor’s degree in public relations / media relations /communication / project management or similar. Bachelor’s qualification to be

achieved at 2:1 or above.

– At least three years’ experience with a luxury brand.

– At least three years project management experience, having handled events of up to 100 delegates and with a scope in excess of 2 days /

£20 000 cost.

– Experience in handling budgets with skill and accuracy.

– Experience in working with Agencies including pitching for new agency support.

– At least three years’ experience in public relations with extensive knowledge of, and having maintained direct contact with, the most

highly influential media throughout

Attractive Points

– Strong internal support with the opportunity to grow within

– Competitively high salaries against market average

– Highly stable work environment

– Some direction from global HQ but mostly locally driven

 

Location: 日本本社 | 東京23区 (Tokyo)
Job type: Permanent
Emp type: Full-time
Salary from: JPY ¥12,000,000
Salary to: JPY ¥15,000,000

Responsibilities

   ● Research on the Japanese automobile market

       -Customers, market analysis

       -Establishment of market strategy plans

   ● Product planning for the Japanese market

       -Formulation and planning of medium- to long-term product launch strategies

       -Controlling product concepts and goals

 

Requirements

  1. Experience in researching and analyzing the situation of the Japanese automobile market.
  2. Experience in product planning for models for the Japanese market.
  3. Experience to grasp the market situation of new energy vehicles (BEV, HEV) in the Japanese market, feed back to model development, and control the achievement of requirements.
  4. 7-10 years of experience in the automotive industry
  5. English or Chinese skills are a great plus
Location: Yokohama, Kanagawa
Job type: Permanent
Emp type: Full-time
Salary: Negotiable

Summary

Responsible for day-to-day operation for overall Parts operation to provide high level of service to network. To contribute sales increase growth of parts and Accessory

 

Responsibilities

  • Parts master maintenance (price, supplier master)
  • Supplier management
  • Inventory management and forecasting
  • Weekly stock replenishment
  • Initial stock parts planning for new model launch
  • Coordinate recall campaign part readiness with technical team
  • Monthly disposal
  • Manage source/dealer claim handling including quality improvement.
  • Physical inventory
  • Ensure high level of dealer satisfaction. Supervise and support back-office operation.
  • Interface with warehouse and back-office and improve operation
  • Dealer issues handling
  • Correspond with factory for any solution and improvement
  • IT – coordination with IT for any problem, improvement and IT related project
  • Publication (issue parts information, Accessory brochure including translation)
  • Facilitate dealer parts training
  • Various data analysis
  • Event support
  • Race activity parts support
  • (Sales promotion)
  • (Price strategy planning)

 

Requirements

  • Good PC skills (Excel, Word, PowerPoint)
  • Experience in data management of Parts transactions (preferred)
  • Minimum 3 years of working experience in a similar role. (Automobile industry preferred)
  • Good experience and skills in data analysis and reporting and parts operation system knowledge (preferred)
  • Average technical understanding of cars.
  • A team player with good interpersonal and communication skills.
  • Passionate, detailed-oriented, patient and efficient with the ability to multitask
  • TOEIC above 500
Location: APAC
Job type: Permanent
Emp type: Full-time
Salary: Negotiable

Summary

To meet the growing needs of digitalization of Customer Experience (CE) and strengthen CE globally our department engages

mainly on the following tasks.

1. Budget planning & management for Marketing and G&A expenses.

2. Budget execution and its process management in the department

3. Management of contracts with global vendors to achieve digital transformation in the Marketing & Sales area.

4. Leading and managing the invoicing and Payment operation.

 

Responsibilities

Global customer experience transformation dept. is a global function that is driving the ongoing digitalization of the customer experience

and connected car services around the world.

We work closely with the Global Marketing, Global Aftersales, Sales Finance and other functions and regions to bring the Customer

Experience and connected car services to the highest level around the world.

 

Main focus of this position will be on

(1) budget planning and management to support executives' decision making on overall activities of the department and

(2) expediting conclusion of contract with global vendors.

With offices in GHQ and London, you will be working in a global environment on a daily basis.

 

Requirements

<Skills and Experience Required (MUST)>

・Owns interest in strengthening Customer Experience through DX. ・Decent skills of Microsoft excel and PowerPoint ・Able to use English and Japanese in writing and speaking on daily basis as he/she will be in contact with colleagues based in London on regular basis. ・ Project management skills

・ Analytical skills

 

Experience of the car industry:preferred

TOEIC:730

 

 

<Skills and Experience Requested (WANT)>

・ Experience in Budget planning and management ・ Experience in contract management ・ Experience of working in a global company

・ Experience of CX (Customer Experience) related job or Marketing function.

Experience of the car industry:preferred

TOEIC:800

 

<Please describe successful candidate image (Personality)>

・ Cooperative mindset ・ Proactive mindset to learn and take on new challenges

・ Respect diversity and ability to work cross culturally

 

Location: グローバル本社 | 神奈川 (Kanagawa)
Job type: Permanent
Emp type: Full-time
Salary: Negotiable

Summary

乗用車、商用車の国内・国外向けプロダクト・マーケティング 業務。

価格ポジショニング評価、ライフサイクル計画の最適化&グレードミックス改善活動等を通して、売り上げ・収益の最大化を 目指す。商品個別ブランドの向上が、ブランド全体の目指す方向性につながるべく、商品のマーケティング&セールス戦 略を検討する。商品のマーケティング&セールス領域の問題点を明確化し、マネジメントに状況と改善案をレポート。 

Responsibilities

商品企画段階から発売に向けた販売価格決定まで一気通貫で担当モデルのマーケティングを担当。グローバルかつ、短期・中 長期の包括的な視点で、どのようなマーケティング戦略で個別モデルのブランドをどう育ててゆくべきか、海外販売会 社・統括会社や国内関係部署と議論しながら進めていく業務は、ブランドの将来にも大きくかかわり、やりがいあ り。

 

Requirements

<MUST>

日本語及び英語でのコミュニケーションスキル、業務遂行に対する責任感

新しい事柄を積極的に学ぼうとする姿勢、論理的な思考

マーケティング&セールス領域の基礎知識

 

自動車業界経験:不要

TOEIC:600

 

<WANT>

プロジェクトマネジメントの業務経験

ファイナンスの基礎知識

上司からの指示を待たず、自分で業務を積極的に進める姿勢

 

自動車業界経験:あれば尚可

TOEIC:800

 

Location: グローバル本社 | 神奈川 (Kanagawa)
Job type: Permanent
Emp type: Full-time
Salary: Negotiable

Summary

We are looking for an experienced, self-starting EC Specialist, with an extremely curious data-driven mindset, who is obsessed with

tracking and analyzing detailed user behavior and site performance. Lead E-Commerce Business (Amazon/JBL.com/Rakuten/Yahoo!), as

the fastest growing channel, On-going Business and Long-Term Strategy Development as core business for achieving sustainable growth.

They will also be responsible for organizing and presenting online analytics data for weekly/monthly reports. In this key position of the

Ecommerce Team, you will work closely with other team members as well as Marketing, Global E-commerce, and external agencies.

 

Responsibilities

  • Create, maintain, and analyze daily, weekly, monthly, and ad hoc reports that shape the day-to-day business and drive the long-term growth of our eCommerce/Digital Marketing initiatives

  • Manage the eCommerce operations, and the day-to-day activities of the JBL direct Commerce (JBL.com, Rakuten, Yahoo!) business in Japan

  • Create or localize digital contents for Amazon DSP Ads and product detail pages.

  • Manage the Product, Price, Promotions on E-Commerce site, with product management team

  • Proven track record in developing, implementing and executing Digital programs and campaigns across Content, Search, eCommerce, Analytics and Social Media.

  • Corporate and drive owned online media which is Email magazine to activate marketing plans as well as develop E-Commerce site supporting campaigns to increase sales

  • Work closely with Sales team, Marketing team and Global EC team

 

Requirements

  • At least 5 years' experience in Digital commerce or site optimization position

  • Experienced in CRM tools like SalesForce, Amazon vender central, Rakuten RMS etc.

  • Search Engine Optimization/ Search Engine Marketing experience

  • Ability to make creative contents using Adobe Photoshop or Illustrator

  • Have an general knowledge of basic HTML

  • Proficiency with web analytics platforms such as Google Analytics, or similar platform required

  • Business level English, both speaking and writing

  • Skills in making Advanced Excel-Pivot Tables, Grouping, Data Validation, and Vlookup are essential

Location: 東京23区 (Tokyo)
Job type: Permanent
Emp type: Full-time
Salary: Negotiable

Summary

Responsible for undertaking accounting responsibilities, this is a unique opportunity to join one of the leading European motorcycle companies.

 

Responsibilities

  • Monthly, Quarterly, and Annual closing reporting
  • Prepares monthly journal entries and responsible for balance sheet accounts reconciliations
  • Compiles weekly and monthly flash reports
  • Cash, Inventory Accounting
  • Manages customer accounts receivables, prepares monthly and quarterly aging reports and follow up with any payment issues
  • Responsible for managing bank accounts, managing disbursements
  • Complies with state and federal tax filing and statutory reporting requirements. Prepares tax payments and assembles data for quarterly tax and compliance filings
  • Coordinate with India team for smooth business operations and monthly closing
  • Responds to financial inquiries by gathering, analyzing, summarizing, and interpreting data
  • Provides financial advice by studying operational issues, applying financial principles and practices and developing recommendations
  • Prepares special reports as directed

 

Requirements

  • Japanese (native level) and English (high communication level) communication skills
  • Skill in effective verbal and written communication
  • Able to read and understand financial statements in Japanese
  • Attention to detail - Word and Excel intermediate levels

Preferred skills:

  • Basic experience with SAP
  • Experience in reviewing and preparing legal documents/contracts

 

Attractive Points

  • Work with Passionate Employees in a comfortable caring environment

 

Location: 日本本社 | 新横浜 (Shin Yokohama)
Job type: Permanent
Emp type: Full-time
Salary from: JPY ¥4,000,000
Salary to: JPY ¥5,000,000

Summary

A unique opportunity to join a luxury German automaker has recently opened up. With plans to move forward with next generation technology, they are looking for professionals to join the team.

 

Responsibilities

Develop annual event & partnership aligned with the Marketing strategy

– Plan, prepare & Execute the brand events and partnerships.

– Oversee the brand experiential marketing activities, vender management, and marketing service asset management (demo car and event tools).

– Collaborate and align across divisions for experiential marketing activities (Sales, Customer Service, Financial Services, Dealer Development, Public Relations).

– Create a transparent communication with dealer partners for a smooth rollout of the brand events.

– Develop, plan and execute experiential marketing activities including ATL/BTL communication aligned with marketing strategy.

– Correspond and negotiate with headquarter for major events to ensure local needs are reflected and to be aligned with their strategy.

– Develop and manage the Influencer strategy/SNS Strategy and content management.

– Develop and manage venders from research to closing the contract (Eg:Organize a tender, RFP, SOW creation, and contract review).

– Meet regularly with agencies & relevant media owners and brand partners for development of new partnerships, updates of new developments and evaluation of utilization.,

– Track and optimize the overall performance of activities to ensure achievement of targets (KPIs, (page access, page views, contacts,leads, opening rates, SNS KPIs etc.)

 

Requirements

– University degree, Business and Marketing major preferred

– Fluent in English and Japanese

– Innovative, open to new challenges, eager to learn, flexible

– 5 years of marketing experience, at least 3 years of experiential marketing experience.

– Leading and management of team and agencies.

– Negotiation, communication and presentation skills

– International orientation with ability to work in a culturally diverse environment

Location: 日本本社 | 東京23区 (Tokyo)
Job type: Permanent
Emp type: Full-time
Salary: Negotiable

Summary

サービス部門の顧客に対し、最適な、質の高いアドバイスおよびサポートを確実に提供する 

 

Responsibilities

入庫促進

・サービス入庫誘致

・リコール / サービスキャンペーン車両の入庫促進、管理

入庫準備

・修理開始前の部品調達確認

入庫受付 / サービス アドバイス

・入庫時可能な場合、顧客と共に車両確認および状態記録

・サービス レセプション ベイでの、顧客へサービス アドバイス

初期故障診断 (場合によっては、ワークショップ・スーパーバイザーとともに)

・車両を顧客と確認しながら、チェックリスト / 修理見積もり作成

・ご用命事項に対する作業、価格および完了期日の顧客への伝達

・アクセサリーや提供しているサービスの紹介 / 提案

・事故損害の事後処理に関するアドバイス

・代車、またはレンタカーの顧客提供

リペア オーダー作成

・リペアオーダー作成

・車両データ、初期診断結果、フラット レート、完成期日、費用、不具合状況説明

・ワランティ、グッドウィル、保険等への振り分け

最終確認

・請求書の点検/承認

・車両と請求書のチェックを含む最終チェック

車両引渡しと清算

・顧客に対し、作業内容、請求書内容を説明、精算し、署名受領

・顧客に対し、今後のメインテナンス・アドバイス

・顧客への車両引き渡し

フォローアップ・コンタクト

・フォローアップ・コンタクトの実施(電話、DM、Email等)

・今回見合わせた整備、および将来必要な整備に関して、入庫促進(再アプローチコール)

社内調整

アポイントメント・プランナーと調整し、顧客の代替交通手段を確保

・引き取り/納車要員に引取 / 納車指示

・追加作業発生場合時、顧客の了解を取り、ワークショップ・スーパーバイザー、アポイントメント・プランナーへ伝達

・ワークショップ・スーパーバイザーおよびアポイントメント・プランナーと調整を図りながら、ワークショップの稼働率と サービス入庫予約を調整

・最適な部品供給を行えるように、部品部門に指示

データ管理

・顧客、および車両データを、顧客ファイル(データ)に記録

・実施されなかった修理について、入庫履歴データベースに入力

その他

・サービス分野における、地域の市場および競合他社を観察

・ワランティおよびグッドウィル申請を、専門的かつ技術的観点から判定、必要に応じて処理

・社内で取り決められた原則に従い、顧客と支払条件を取り決め

・外注業者への発注、納期交渉、検収

 

Requirements

• 自信に満ちた態度、ポジティブな印象

• 対人能力、協調性および自発性

• 品質に対する高い意識

• 高いソフト スキル、信頼できる、穏やかな性格

• アドバイス、コミュニケーションならびにセールス能力

• 顧客志向の考え方および行動

• 高い商品知識

• 車両全般の取扱い

Location: BMW Aoyama Square Showroom
Job type: Permanent
Emp type: Full-time
Salary: Negotiable