カスタマーセンター責任者

＃外資#英語を活かす＃中途入社50％以上＃在宅勤務＃フレックスタイム制度

Company: 外資大手部品メーカー

Summary

The position is to manage business with all J-OEMs including TOYOTA Group, SUZUKI, MARUTI, MAZDA and SUBARU in Business Area (BA)

User Experience (UX) Japan, and responsible for customer interface, sales and P&L with all activities, including strategy, planning and

execution throughout PLC from acquisition to end of production in all main regions: Japan, ASEAN, India, China, NA and Europe with sales

of EUR 165 million in 2022.

Also, she/he needs to closely manage BA UX Japan Customer Center JOEM’s team of 30 people including 5 direct reports, direct

supervisors of key roles in the business distributed world-wide, and will report to Head of Segment Asia, BA UX.

The Head of Customer Centre JOEM will have the following responsibilities on a worldwide scope and in very close interactions with all

functions within BA UX including Executives and Senior Executives, other Automotive Sectors’ peers, key central functions and other

Automotive Key Central Functions per ad hoc situation.

Also, she/he will be required to externally contact with General Management, Executive Management Purchasing, R&D and Car company

representatives for Toyota in all Regions, and Deputy to General Management roles in Purchasing & R&D for other JOEM in main regions.

Responsibilities

■Customer Relationship Management • General business topics, sales, project management, stable product delivery, price negotiations, etc.

• Development of customer-specific acquisition strategies to ensure profitable growth (incl. customer target alignment, sales planning etc.)

• Educate Continental on JOEM knowledge, mindset and processes

• Build and maintain high level of customer understanding and intimacy: manage overall customer relationships and satisfaction

• Provide customer specific information for strategic planning and budget planning including market observation and analysis in respective market

■Profit and Loss Responsibility

• Bring result performance of Customer Center towards defined EBIT performance target defined by Segment management

• Steer & control project related budgets - continuously drive cost improvement processes & measures

• Coordination of all activities to ensure competitiveness and cost-effectiveness (DTC, productivity programs, etc.)

• Review and analyze financial pro forma statements for pricing strategies (PCIS)

• Issue & monitor budget with Customer Center Headcount & expenses based on planned business

■Plan and Execute Current and New Business

• Develop Strategic Plan for Customer Center in accordance with defined Segment strategic framework

• Regularly control and review performance of all customer development projects and products in production

• Guarantee state of the art project execution for awarded customer projects

■Customer Chief Engineering

• Guide development of customer-specific product- system- and service strategies through Customer Center Chief Engineering team

• Harmonization of product development strategy with internal partners including requirements/strategy

• Project resource planning for R&D

• Definition of competence profiles and development strategies per R&D location in cooperation with Global R&D management team

■Operations

• Supervise & manage customer interface for all operations related item in collaboration with HMI operations team

• Align internal manufacturing & delivery footprint with customer requirements and product strategy

• Ensure manufacturing according to customer quality requirements

• Ensure the business continuity of the operations towards customer

■People Management • Functional line management securing the performance quality of direct reports

• Choose and integrate new team members

• Lead cross-functional teams and cross-location teams world-wide

• Prepare and plan necessary training and development of team members

• Coaching and mentoring of assigned employees

Requirements

■Education / Qualifications

• Bachelor or Master degree in Business, Economics, Marketing or Engineering

• Min 5 years of experience in Account Management, Program Management or Operations experience in the Automotive industry

• Min 5 years of experience in Sales and/or Project Management

• Cross functional experience in at least 2 different functional areas

• Strategic and business planning experience

• More than 3 years of Profit and Loss responsibility

• Leadership experience in general management position and/or in project management and/or in sales.

• Significant intercultural experience with both fluent English and Japanese business communication skills

• Business experience with both J-OEM and non J-OEM customers

Attractive Points

Management Position/ 管理職・マネジメント採用, Foreign capital company / 外資系企業, Make use of languages / 英語・中国語な ど語学を活かす, Mid-career more than half / 中途入社50％以上

プロジェクトマネージャー（アーガス）

＃外資#英語を活かす＃平均年齢30代＃中途入社50％以上＃フレックスタイム制＃在宅勤務可

Company: 外資大手部品メーカー

Summary

Join a global leader of the automotive cyber security industry to shape the future of automotive innovation and safety. Manage the

structure and shape the marketing and business activities for optimal performance.

Responsibilities

• Manage customer-facing projects in Japan and communicate closely with HQ in Israel

• Be responsible for overall execution while working with the entire company from sales and marketing to research, development, quality

and testing, to ensure success as defined by adherence to scope, budget, operational needs, timeline and resources

• Create and maintain a comprehensive project plan and budget, execute project requirements

• Perform risk management monitoring (plan and mitigation), communication customer's requirements and performance targets for key

stakeholders, and lead quality audits to achieve compliance

• Maintain financial responsibility regarding to estimation, actual spending, forecast and margin

• Communicate with the customer the project activities, and align between internal and external stakeholders

• Communicate proactively with internal teams and HQ in Tel Aviv, to create engagement, provide encouragement, identify problems,

create solutions, and improve efficiency

• Analyze current and future automotive architectures, and assist major automotive companies in creating a connected and secure

automotive future.

• Take responsibility for customer satisfaction, and leverage for future change request and upsell opportunities

• Travel in Japan and abroad to meet customers and lead projects

Requirements

• Experience in project management in the automotive industry, working with leading Japanese OEMs and Tier 1s

• Experience working with development teams according to automotive development process and capability maturity models

• Strong leadership, interpersonal and communication skills

• Ability to build strong relationships with customers as well as internal colleagues

• Ability to convey complex information in a clear and concise manner

• Excellent Communication skills, with Native level Japanese and Fluent English

• Positive, highly motivated, and self-driven

• Solid organizational skills, including attention to detail and ability to handle multiple priorities

• Experience in automotive or cyber security industry

• Experience working with multinational companies

Attractive Points

Average age 30s / 平均年齢30代, Foreign capital company / 外資系企業, Make use of languages / 英語・中国語など語学を活かす, Mid-career more than half / 中途入社50％以上

Compelling Benefits and flexible work style

Multinational Company with Stable Backing

Responsibilities

- To lead responsible business independently

- To obtain, clarify and negotiate Automotive Requirements with Japanese OEM customers

- To closely interact and partner with overseas manufacturing and R&D sites to provide the solution to the customers

- Responsible for the review of of the requirement specifications

- To lead quality communication on HW / SW malfunction issues

Requirements

- Professional Electrical Engineering experience in Automotive

- Product development lifecycle experience is needed

- At least business level of both Japanese and English languages in writing and speaking

- SW with C language medium level preferred 

- Professional communication skills for interfacing with customers

- Required the strong sense of teamwork with positive attitudes towards International teamwork.

Job Summary

A company that has been supporting automobile manufacturing by checking the safety of automobiles through structural tests and maturity test needs a managing position focus mainly on managing the successful

projects for a major foreign car manufacturer.

Responsibilities

• Set project timeline and monitor project deliverables

• Update relevant stakeholders on the project progress

• Coach and support project team members with tasks you assign them

Qualifications

• Bachelor degree’s in Engineering

• Valid normal vehicle driver’s license

• Fluent in English and Moderate Japanese (optional)

• 5 years Project Management Experience

• Strong in project planning and management also organizational skills

Summary

・ミリ波レーダーのハードウェア・プロジェクト・コンポネント・マネージャー (HW-PCM)

・JOEM との技術渉外、社内関連部署（主にドイツ、ハンガリー、ベトナム、インド、アメリカ、中国）との調整

・次世代ミリ波レーダーの新規ビジネス獲得のための技術サポートご経験等に応じ、チームリーダーの機会もあります。

Requirements

※中堅層レベルの募集 ※できればメンバーがメカ系が多いため、エレ系を募集

・プロジェクトマネジメント または 顧客渉外の実務経験

・日本語と英語でのビジネス・コミュニケーション・スキル（日本語：ネイティブレベル、英語：ビジネスレベル）

・結果を重視し、ポジティブ思考、周囲を巻き込む力

＜あれば望ましい経験・知識＞

・電気系や EMC 試験のバックグラウンド

・チームリーダーの経験

Team member

9 名（20 代後半、30 代後半までのスタッフ、40 代後半マネージャー）

※マネージャーは非常に温和な方で、働きやすい環境です。

Attractive point

・本田、日産と強いコネクションがあり、業界では圧倒的な実績を持っています。今後トヨタ向けに事業を展開しており、今後の事業部の柱となることができます。

海外では、VW グループやダイムラー、PSA やステランティスなどとのプロジェクトも持っており、海外での実績も多数持っております。