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カスタマーセンター責任者

#外資#英語を活かす#中途入社50%以上#在宅勤務#フレックスタイム制度


Company: 外資大手部品メーカー

Summary

The position is to manage business with all J-OEMs including TOYOTA Group, SUZUKI, MARUTI, MAZDA and SUBARU in Business Area (BA)

User Experience (UX) Japan, and responsible for customer interface, sales and P&L with all activities, including strategy, planning and

execution throughout PLC from acquisition to end of production in all main regions: Japan, ASEAN, India, China, NA and Europe with sales

of EUR 165 million in 2022.

Also, she/he needs to closely manage BA UX Japan Customer Center JOEM’s team of 30 people including 5 direct reports, direct

supervisors of key roles in the business distributed world-wide, and will report to Head of Segment Asia, BA UX.

The Head of Customer Centre JOEM will have the following responsibilities on a worldwide scope and in very close interactions with all

functions within BA UX including Executives and Senior Executives, other Automotive Sectors’ peers, key central functions and other

Automotive Key Central Functions per ad hoc situation.

Also, she/he will be required to externally contact with General Management, Executive Management Purchasing, R&D and Car company

representatives for Toyota in all Regions, and Deputy to General Management roles in Purchasing & R&D for other JOEM in main regions.

 

Responsibilities

■Customer Relationship Management • General business topics, sales, project management, stable product delivery, price negotiations, etc.

• Development of customer-specific acquisition strategies to ensure profitable growth (incl. customer target alignment, sales planning etc.)

• Educate Continental on JOEM knowledge, mindset and processes

• Build and maintain high level of customer understanding and intimacy: manage overall customer relationships and satisfaction

• Provide customer specific information for strategic planning and budget planning including market observation and analysis in respective market

 

■Profit and Loss Responsibility

• Bring result performance of Customer Center towards defined EBIT performance target defined by Segment management

• Steer & control project related budgets - continuously drive cost improvement processes & measures

• Coordination of all activities to ensure competitiveness and cost-effectiveness (DTC, productivity programs, etc.)

• Review and analyze financial pro forma statements for pricing strategies (PCIS)

• Issue & monitor budget with Customer Center Headcount & expenses based on planned business

 

■Plan and Execute Current and New Business

• Develop Strategic Plan for Customer Center in accordance with defined Segment strategic framework

• Regularly control and review performance of all customer development projects and products in production

• Guarantee state of the art project execution for awarded customer projects

 

■Customer Chief Engineering

• Guide development of customer-specific product- system- and service strategies through Customer Center Chief Engineering team

• Harmonization of product development strategy with internal partners including requirements/strategy

• Project resource planning for R&D

• Definition of competence profiles and development strategies per R&D location in cooperation with Global R&D management team

 

■Operations

• Supervise & manage customer interface for all operations related item in collaboration with HMI operations team

• Align internal manufacturing & delivery footprint with customer requirements and product strategy

• Ensure manufacturing according to customer quality requirements

• Ensure the business continuity of the operations towards customer

 

■People Management • Functional line management securing the performance quality of direct reports

• Choose and integrate new team members

• Lead cross-functional teams and cross-location teams world-wide

• Prepare and plan necessary training and development of team members

• Coaching and mentoring of assigned employees

 

Requirements

■Education / Qualifications

• Bachelor or Master degree in Business, Economics, Marketing or Engineering

• Min 5 years of experience in Account Management, Program Management or Operations experience in the Automotive industry

• Min 5 years of experience in Sales and/or Project Management

• Cross functional experience in at least 2 different functional areas

• Strategic and business planning experience

• More than 3 years of Profit and Loss responsibility

• Leadership experience in general management position and/or in project management and/or in sales.

• Significant intercultural experience with both fluent English and Japanese business communication skills

• Business experience with both J-OEM and non J-OEM customers

 

Attractive Points

Management Position/ 管理職・マネジメント採用, Foreign capital company / 外資系企業, Make use of languages / 英語・中国語な ど語学を活かす, Mid-career more than half / 中途入社50%以上

所在地: 日本本社 | 横浜 (Yokohama)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥12,000,000
最高給与: JPY ¥16,000,000

プロジェクトマネージャー(アーガス

#外資#英語を活かす#平均年齢30代#中途入社50%以上#フレックスタイム制#在宅勤務可


Company: 外資大手部品メーカー

Summary

Join a global leader of the automotive cyber security industry to shape the future of automotive innovation and safety. Manage the

structure and shape the marketing and business activities for optimal performance.

 

Responsibilities

• Manage customer-facing projects in Japan and communicate closely with HQ in Israel

• Be responsible for overall execution while working with the entire company from sales and marketing to research, development, quality

and testing, to ensure success as defined by adherence to scope, budget, operational needs, timeline and resources

• Create and maintain a comprehensive project plan and budget, execute project requirements

• Perform risk management monitoring (plan and mitigation), communication customer's requirements and performance targets for key

stakeholders, and lead quality audits to achieve compliance

• Maintain financial responsibility regarding to estimation, actual spending, forecast and margin

• Communicate with the customer the project activities, and align between internal and external stakeholders

• Communicate proactively with internal teams and HQ in Tel Aviv, to create engagement, provide encouragement, identify problems,

create solutions, and improve efficiency

• Analyze current and future automotive architectures, and assist major automotive companies in creating a connected and secure

automotive future.

• Take responsibility for customer satisfaction, and leverage for future change request and upsell opportunities

• Travel in Japan and abroad to meet customers and lead projects

 

Requirements

• Experience in project management in the automotive industry, working with leading Japanese OEMs and Tier 1s

• Experience working with development teams according to automotive development process and capability maturity models

• Strong leadership, interpersonal and communication skills

• Ability to build strong relationships with customers as well as internal colleagues

• Ability to convey complex information in a clear and concise manner

• Excellent Communication skills, with Native level Japanese and Fluent English

• Positive, highly motivated, and self-driven

• Solid organizational skills, including attention to detail and ability to handle multiple priorities

• Experience in automotive or cyber security industry

• Experience working with multinational companies

 

Attractive Points

Average age 30s / 平均年齢30代, Foreign capital company / 外資系企業, Make use of languages / 英語・中国語など語学を活かす, Mid-career more than half / 中途入社50%以上

Compelling Benefits and flexible work style

Multinational Company with Stable Backing

所在地: Japan
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥8,000,000
最高給与: JPY ¥10,000,000

CRM/ERP マネージャー

#外資#フレックスタイム制#ハイブリッド#語学が活かせる#管理職・マネジメント


Company: 外資ブランド完成車メーカー 

Summary

A unique opportunity to join a luxury German automaker has recently opened.

With plans to move forward with next generation technology, they are looking for professionals to join the team.

Responsibilities

To be the primary business representative to the Customer Relationship Mgmt. (CRM) process for both sales and service lifecycles,

working closely and steering subject matter experts (SME’s) in ensuring those processes are well-integrated within the wholesale and retail

CRM platform.

Implementation and overall responsibility for administrating of Wholesale and Retail CRM Platforms.

Stakeholder Management that touches nearly every aspect of the business, including both inside and outside of the Japan market.

Functional leadership of all aspects of planning, executing, and deploying solution team in Japan as well as resources in India

Development Hub.

Influencing of process modernization across all customer touch points as it relates to CRM platform functionality.

 

Responsible for the implementation of a holistic CRM solution in Japan in alignment with global strategy, including wholesale & retail

market specifications across company brands

Collaboration with regional data governance teams to design and execute initiatives that make source data available to other platforms

across the enterprise.

Responsibility to lead CRM Solution Architect and functionally lead the entire Japan CRM team. (Currently located in Japan, Southeast

Asia, and a development organization in India).

Responsible for setting mid- and long-term strategy for CRM planning adapting global strategy to work in Japan.

Must communicate effectively and confidently in Japanese to the Japan dealer network, bringing these important partners in to

understanding the role and importance of CRM on the current and future use cases for their businesses. Must have a mastery of English to

communicate with global and regional teams on Japan market needs.

Report to Retail Systems Program Lead on status of CRM solution implementation in Japan.

 

The CRM platform and ecosystem is the foundational base for all Group sales and customer touch point strategies. This role leads the

way in guiding various business functions in how they can build their processes to interact and integrate with CRM.

➢ These processes include customer bookings (Test drives, service, vehicle inspections, etc.), vehicle delivery processes, customer self-service applications, other sales funnel and sales lifecycle processes.

Steers internal CRM Solution Architect and through this as well Business Owners’ Change Requests (CRs) and User Stories input, UAT Test

Case input, Test Execution).

Demonstrate status of project to senior management locally and towards central.

Independently handle operational communication related to development activities with regional and central counterparts.

Communicate with local vendors on data usage and business intelligence (reporting) topics.

Requirements

University degree in IT, Business or Marketing.

Strong Project Management (PM) skills with extensive experience in working on highly sophisticated, multi-faceted projects.

Experience in automotive industry and other customer marketing a plus.

Experience in information technology, specifically around data structures and designing business processes using discrete logic

preferred.

English & Japanese Mastery Required: Strong fluency; can clearly and confidently describe complex, technical topics to non-technical

stakeholders in a simple and unambiguous way.

Strong Background in CRM systems and IT system infrastructure.

Understanding of holistic CRM processes and solutions, especially how they relate to larger enterprise market strategy.

Significant, demonstrable experience in managing cross-functional, virtual teams across many time zones.

Highly organized themselves, and can organize the work for others.

Attractive Points

Management Position/ 管理職・マネジメント採用, Foreign capital company / 外資系企業, Make use of languages / 英語・中国語な ど語学を活かす, Global Mobility / 海外転勤あり, No relocation / 転勤なし, Mid-career more than half / 中途入社50%以上

 

所在地: 日本本社 | 東京23区 (Tokyo)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥8,000,000
最高給与: JPY ¥12,000,000

Responsibilities

- To lead responsible business independently

- To obtain, clarify and negotiate Automotive Requirements with Japanese OEM customers

- To closely interact and partner with overseas manufacturing and R&D sites to provide the solution to the customers

- Responsible for the review of of the requirement specifications

- To lead quality communication on HW / SW malfunction issues

Requirements

- Professional Electrical Engineering experience in Automotive

- Product development lifecycle experience is needed

- At least business level of both Japanese and English languages in writing and speaking

- SW with C language medium level preferred 

- Professional communication skills for interfacing with customers

- Required the strong sense of teamwork with positive attitudes towards International teamwork.

所在地: 日本本社 | 横浜 (Yokohama)
案件種類: Permanent
雇用形態: Full-time
給与: 交渉可

主な職務内容

・日本自動車関連産業、技術動向調査統括、日本産業/技術による開発の方向性分析と提言

・韓国本社と共同で日本市場向けの商品開発 ・製品開発のための事業スケジュール、予算、目標管理

・日本自動車の認証と監督官庁折衝、申請手続統括

・水素及び充電インフラの協業管理と支援

・韓国研究所との協業協力窓口

・韓国研究所経営層向け報告統括

・韓国研究所からの支援協力要請に関する業務支援統括

・チーム員に対する人事、タスク分散、業績管理、動機づけ、組織文化の管理/改善

・チーム員の専門性開発強化

Requirement

【必須要件】

・自動車産業関連企業でのプロジェクト管理業務経験(5 年以上)

・組織管理業務経験(2年以上)

・英語での電子メール及び文書作成業務対応(韓国研究所とメール及び問い合わせの対応など)

・基礎レベルの英語能力(韓国研究所と簡単なコミュニケーション)

所在地: 横浜市, 神奈川県
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥7,000,000
最高給与: JPY ¥10,000,000

Responsibilities:

• Selects PMs to be assigned for the respective projects

• Optimizes the Project Portfolio for the respective area in terms of economic success

• Supports the PMs to achieve project objectives (financial, scheduling and quality goals)

• Reviews project's planning to ensure proper project execution

• Requires a risk & opportunity management at the beginning of the projects

• Monitor the project's progress and requires corrective measures in case they are deviating from the plan

• Requests from the assigned PMs regular reports including escalation topics

• Reports the status of the assigned projects in accordance with the financial and quality KPIs supported by a valid tool and process set

• Ensure that professional change management is implemented in the respective projects

• Escalate issues out of the project portfolio if necessary

• In case of escalation, represent the interest of the customer center to all customers and negotiations

• Develops and coaches PMs according to the Project Management practice within the company’s competency model and Customer specific needs

• Actively support continuous improvement of project management organizational structure

• Influence the sub-contractor management strategy for all assigned projects

• Ensure an adequate profitability for all the projects in the Customer Center

Requirements:

• Bachelor or Master Degree in Engineering (Electronic, Mechatronics)

• Automotive Electronics Background 

• Project Management Experience on Large or Medium project for more than 5 Years

• Experience leading a team of more than 5 employees

• Experience working in an international team for more than 5 years

• Business Knowledge in finance

• Experience working with Japanese manufacturers

• Fluency in both Japanese and English language

所在地: 日本本社 | 横浜 (Yokohama)
案件種類: Permanent
雇用形態: Full-time
給与: 交渉可

Responsibilities

- Overall project lead for one of the biggest J-OEM and provide guidance to other project managers

- Analyze business targets by professional project execution in terms of budget, resources and change management. 

- Define customer strategy and lead negotiation in a solution oriented strategy

- Build a strong relationship with the customers

- Support financial topics like development reimbursement and Prototype sample handling with project members

 

Requirements

- At least 5 years working experience with Japanese OEMs in the automotive industry

- Leadership experience leading project until mass production

- Better to have expertise in either Electrical engineering or Software development

- English: > 750 (TOEIC) Japanese: Native level

所在地: 日本本社 | 横浜 (Yokohama)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥12,000,000
最高給与: JPY ¥14,000,000

Summary

・ 空飛ぶクルマ関連のインフラプラットフォームの開発・運用など

・ 海外のメーカーの日本市場参入支援

 

Responsibilities

・事業開発推進者によって構想された事業を可能にするシステムの基本・上流設計

・基本設計をもとにベンダーにプログラム開発を発注し・管理

※事業開発者が、事業構想の役割を負いますが、PMの方の経験、能力によってはPM自ら事業を構想し、提案いただいても構いません。

 

Requirements

・SIer などでのプロジェクトマネジメント経験

・要件定義、基本設計など上流工程の経験

・クラウドサービス、Web サービス開発経験

・スマホアプリなどフロントエンドの開発経験

 

Attractive Points

・応募者の経験、スキル次第ではその方がエンジニアの責任者になる可能性(そして近い将来はCTO)もあります。

・ご本人の活躍があればそれにふさわしい職責に短期間でつける可能性があります。

所在地: 本社 | 東京23区 (Tokyo)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥7,000,000
最高給与: JPY ¥9,000,000

Job Summary

A company that has been supporting automobile manufacturing by checking the safety of automobiles through structural tests and maturity test needs a managing position focus mainly on managing the successful

projects for a major foreign car manufacturer.

Responsibilities

• Set project timeline and monitor project deliverables

• Update relevant stakeholders on the project progress

• Coach and support project team members with tasks you assign them

Qualifications

• Bachelor degree’s in Engineering

• Valid normal vehicle driver’s license

• Fluent in English and Moderate Japanese (optional)

• 5 years Project Management Experience

• Strong in project planning and management also organizational skills

 
所在地: 日本本社 | 東京23区 (Tokyo)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥5,000,000
最高給与: JPY ¥8,500,000

Summary

・ミリ波レーダーのハードウェア・プロジェクト・コンポネント・マネージャー (HW-PCM)

・JOEM との技術渉外、社内関連部署(主にドイツ、ハンガリー、ベトナム、インド、アメリカ、中国)との調整

・次世代ミリ波レーダーの新規ビジネス獲得のための技術サポートご経験等に応じ、チームリーダーの機会もあります。

 

Requirements

※中堅層レベルの募集 ※できればメンバーがメカ系が多いため、エレ系を募集

・プロジェクトマネジメント または 顧客渉外の実務経験

・日本語と英語でのビジネス・コミュニケーション・スキル(日本語:ネイティブレベル、英語:ビジネスレベル)

・結果を重視し、ポジティブ思考、周囲を巻き込む力

 

<あれば望ましい経験・知識>

・電気系や EMC 試験のバックグラウンド

・チームリーダーの経験

 

Team member

9 名(20 代後半、30 代後半までのスタッフ、40 代後半マネージャー)

※マネージャーは非常に温和な方で、働きやすい環境です。

 

Attractive point

・本田、日産と強いコネクションがあり、業界では圧倒的な実績を持っています。今後トヨタ向けに事業を展開しており、今後の事業部の柱となることができます。

海外では、VW グループやダイムラー、PSA やステランティスなどとのプロジェクトも持っており、海外での実績も多数持っております。

所在地: 日本支社 | 横浜 (Yokohama)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥7,000,000
最高給与: JPY ¥10,000,000