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整備工場コンサルタント

#外資#英語を活かす#在宅勤務可#フレックスタイム制


Company: 外資自動車部品メーカー

Summary

オートモーティブアフターマーケット事業部にて、ワークショップ(整備工場)コンサルトとして従事していただきます。 

Responsibilities

- ターゲット設定に基づいた、カーサービスの新しいワークショップパートナーの見込み客管理。

-カーサービスコンセプトの価値に基づくセールス提案。

- ネットワークの拡張推進と、新しいワークショップの開拓。

- 当社の基準に準拠した新しいカーサービスワークショップへの参加促進。

- ネットワークのフィー制導入、サービス、コンプライアンス基準の達成。

- 地域会議への参加、関係構築、情報共有、ビジネスコンサルティングを実施して、ネットワークの活動サポート。

- ネットワークパートナー部品、機器、ワークショップサービスの販売促進。

Requirements                           

■必須条件:
自律的に仕事をし、ビジネスを成長させ、お客様との効果的な関係を築く能力を備えた、誠実なプロフェッショナルな仕事をしていただける以下のようなスキルをお持ちの方を求めています。

<必須>
- 販売、ビジネスの拡大、顧客との関係構築を行う能力
- 顧客管理に関する過去の営業経験(3年以上)
- 自動車業界での5年以上の経験
- 自動車業界での販売トレーニングまたは勤務経験(完成車メーカー内のアフターセールスビジネス、または他の独立したアフターマーケット企業およびワークショップ経験)
- 出張や顧客対応活動への積極性(勤務時間の約60%以上)
- Microsoft Outlook、Excel、Wordに精通している
- ビジネスレベル英語(TOEIC 700点以上)
- 日本語ネイティブレベル
- 学習と適応に意欲的である
- 現在有効な運転免許証

<あれば望ましい>
- 業界に関連する高等教育
- CRMやSAPなどのシステムでの経験
- 部門の目標と最適なROIに基づく判断能力 

Attractive Points

Foreign capital company / 外資系企業, Make use of languages / 英語・中国語など語学を活かす, Mid-career more than half / 中途入社50%以上

 

所在地: 日本支社 | 横浜 (Yokohama)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥5,000,000
最高給与: JPY ¥9,000,000

ホモロゲーション(車両認証)スペシャリスト

#外資#英語を活かす#在宅勤務可#フレックスタイム制


Company: 外資自動車メーカー

Summary

Join a foreign premium automaker and manage homologation processes for their vehicle line-up.
The company provides several employee benefits, hybrid work style and a multicultural environment. 

Responsibilities

Comprehend the homologation related regulations and type approval processes
Plan and manage the homologation schedule
Order the required materials at HQ abroad
Prepare the homologation documents
Arrange and participate the homologation test
Apply the type-approval to the authority and technical service
Transfer and communicate about new and updated homologation related regulations to colleagues in HQ.
Negotiate with the authority and technical service to gain the advantageous interpretation to the company.

Requirements                           

Technical University Degree or comparable level
Minimum 3 years of experience in vehicle homologation
Native Japanese and Conversational English
Microsoft Office
Driving license 

Attractive Points

Foreign capital company / 外資系企業, Make use of languages / 英語・中国語など語学を活かす, Global Mobility / 海外転勤あり, Mid-career more than half / 中途入社50%以上

 

所在地: 日本本社 | 東京23区 (Tokyo)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥6,000,000
最高給与: JPY ¥9,000,000

ハイブリッド車テクニカルマネージャー

#外資#英語を活かす#在宅勤務可#フレックスタイム


Company: 外資完成車メーカー

Summary

Join a famous luxury automaker and provide HV-related technical support for dealers and customers using existing services. You will also be responsible for negotiations and hearing with the MLIT.
The company provides several employee benefits, hybrid work style and a multicultural environment. 

Responsibilities

Responsible for providing expert HV technical support for dealers and customers
Responsible for ensuring expert knowledge, including HV is at latest level with new and up and coming technologies, by building a strong network within Service, Engineering and Product Development.
Responsibility to deliver consultative on-site, in-region support to dealers with the aim to identify needs and action planning towards addressing service process improvements.
Responsible for preparing and registering technical campaigns and recalls with MLIT – Japan authorities
Shared responsibility to support regional and central customer services departments, mediating customer complaints to reach a satisfactory resolution.
Shared responsibility for providing input to Warranty Auditing process. Supporting of dealer staff and processes to allow successful audit completion, sharing of best practices and knowledge information.
Shared responsibility for highlighting missing / ineffective standard or special tooling in accordance with company standards, needs and requirements. Generating a detailed objective plan with dealer, Regional Aftersales Area Manager to resolve gaps.
Responsible for providing effective communication and reporting on dealer health status to Regional Directors, Aftersales Area Managers and HQ abroad
Responsible for communicating reports and makes judgements on customer cases that require escalation to the regional teams, customer relations, product marketing. Responsible for ensuring that all parties are aware of cases that could negatively impact customer satisfaction or brand.
Define and implement interim repair solutions where full solutions are not yet available to Dealers. Make judgement calls as to when an on-site dealer visit is required to support a Dealer in the analysis of a technical topic.
Shared responsibility for arranging and supporting local regional Technical Forums. Keeping the dealer network engaged and informed with latest solutions and measures for issues experienced in local or global markets

Requirements                           

Qualifications in vehicle mechanical and electronic systems
Qualified and certified to AUS / HV Expert Level
Hybrid/Electric Vehicle High Voltage qualification - HVE (High Voltage Expert)
Relevant industry experience within mechanical or automotive technical areas i.e. Master Technician, Technical Support, Manufacturing or Engineering.
Thorough understanding of Parts and Warranty processes both internally and in the dealer network.
Extensive motor vehicle technical background necessary.
Experience on a global level within a multinational company is preferable.
High level understanding the legal, social, cultural, and linguistic differences of our markets. 

Attractive Points

Management Position/ 管理職・マネジメント採用, Foreign capital company / 外資系企業, Make use of languages / 英語・中国語など語学を活かす, Global Mobility / 海外転勤あり, No relocation / 転勤なし, Mid-career more than half / 中途入社50%以上

所在地: 日本本社 | 東京23区 (Tokyo)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥8,000,000
最高給与: JPY ¥12,000,000

サービスドバイザー

#外資#商用車メーカー


Company: 外資完成車メーカー

Summary

サービスアドバイザーは日々のサービス受付業務を担当し、お客様の問合せから請求書の完
了およびその後の始末までカスタマーサービスのニーズおよび期待に応えるために積極的に
業務を遂行します。 

Responsibilities

①事前準備を行い、お客様と連絡を取る。
• お客様に電話をして現在行われているキャンペーンのことを伝え、次回の来店の予約を取ったり、修理の機会を提供する。
• メンテナンスプランを分析し、お客様に提言する。
• リモート診断の分析を行う。
• 電話や来店の結果を記録する。
• メンテナンスプランの依頼や検証を行う。

②お客様ニーズを分析してお客様と積極的に対話し、最適なソリューションを見出すことで、サービスセールスに貢献する。
• メンテナンスプランを分析し、異常に対する対策をお勧めする。
• チェックリストに従ってトラブルシューティングを行う。
• お客様にアドバイスを与える。
• 適切なメンテナンスソリューションについて話し合う。
• 実施する作業を決め、仮のワークオーダーを作成する。
• お客様のワークショップへの来店予約を取り付けて、調整を行う。

③車両引き渡し時の明確で積極的なコミュニケーションを通じて、お客様と長期的関係を築く。
• 必要なすべての請求書を発行する。
• 実施した作業をお客様に説明する。
• 必要になる可能性がある追加作業をお勧めする。
• 次の予約を取り付ける。
• 車両をお客様に引き渡す。
• お客様のフィードバックを記録する。

④お客様のアフターフォロー
• 性能を確認するためにフォローアップの電話を掛ける。
• 新たな予約の機会を提供する。
• 他のすべての措置や情報を文書化する。

Requirements                           

・高校卒業以上
・ディーラーでの整備士、若しくはサービスアドバイザーのご経験 

Attractive Points

Foreign capital company / 外資系企業

所在地: Osaka
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥5,000,000
最高給与: JPY ¥6,000,000

アフタ―セールスディレクター

#外資#英語を活かす#中途入社50%以上


Company: 外資完成車メーカー

Summary

Join of of the most iconic sportscar makers in the world and manage their Aftersales Team. Your responsibilities will be to manage the development of all aftersales aspects of the network and support and improve the firm’s

representation. Provide leadership and motivation to dealers as well as to your staff covering both the commercial aftersales and technical aftersales within the organization.

Responsibilities

  • Provide comprehensive in-region support & aftersales leadership for Retailers, Customers and Brand partners
  • Promote ‘best-in-class’ levels of customer services at all stages during the ownership cycle
  • Develop and implement strategies to improve customer experience and Retailer profitability
  • Monitor dealer service standards and policies identifying improvement areas in service efficiency and profitability
  • Plan, maintain and implement an effective retailer aftersales training programme
  • Identify and deploy in-region customer service clinics in response to factory as required.
  • Ensure correct Retailer disciplines are maintained to control Warranty parts in-line with warranty policy and procedures
  • Represent the Regional team & Retailer Network at factory events & strategy sessions
  • Effective management of dealer tools, equipment and diagnostic aids, through periodic audits within Retailer Service Departments
  • Provide cross-functional assistance to other Departments (Quality, Finance, Certification, Sales and Marketing)

Requirements

  • The ability to demonstrate a high level of automotive industry knowledge combined within an Aftersales customer focused
  • environment.
  • Thorough understanding of running a profitable automotive retail business and the ability to operate as a ‘consultant'; guiding and
  • supporting Retailers in running an efficient, metrics driven business.
  • Minimum 7 years’ experience within Automotive Aftersales at retailer or manufacturer level
  • An enthusiastic and ambitious individual with a proven track record and drive for outstanding results.
  • First-rate project management skills
  • Excellent written and verbal communication skills in English and Japanee
  • Degree or diploma in Automotive engineering an advantage
  • Flexible approach to working hours
  • Availability to travel at short notice
  • Confident, with good interpersonal & communication, (especially verbal & written) skills in English
  • Good team working habits
  • Demonstrates a methodical approach to work
  • Strong planning good follow up skills, meticulous in detail.
  • Adaptable, quick thinking, decisive, showing strong initiative and self-determination.
  • IT literate with strong knowledge and experience with Microsoft Office Personal attributes / behavioural skills for position

Attractive Points

Management Position/ 管理職・マネジメント採用, Foreign capital company / 外資系企業, Make use of languages /外国語が活かせる

 

 

所在地: APAC
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥10,000,000
最高給与: JPY ¥14,000,000

アパレル・ライセンスマネージャー

#外資#英語を活かす#フレックスタイム制#在宅勤務可


Company: 外資自動車メーカー

Summary

Join an iconic motorcycle brand to partner with their merchandising team to drive sales for apparel and other licensed products. The company is known for its work life balance and several attractive employee benefits. 

Responsibilities

Create and revise merchandising financial plans that support the merchandising strategies and financial objectives.
Provide analysis and research to support the creation of the global product assortment while partnering with merchandising and all cross-functional partners.
Monitor performance to sales, inventory, and margin targets. Performs independent analysis and recommends courses of action to drive profitability in season through weekly and monthly hind sighting reporting.
Prepare financial scenarios and ad-hoc analysis.
Conduct detailed monthly and quarterly hindsight analysis and present findings, collaborate with merchandising and cross-functional teams on a go-forward strategy based on findings.
Prepares and participates in Merchandise Review meetings.
Collaborates closely and builds trust among cross-functional partners to drive desired results.

Requirements                           

University graduate
Native Japanese and Business English
Minimum of 3 years of related experience.
Self-motivated, with attention to detail and deadlines.
Proficient in navigating data and data analysis.
High level of experience and proficiency in Excel
Strong business and financial acumen
Excellent problem-solving and analytical skills
Flexible and adaptive to changing priorities, ability to organize and prioritize workload to meet deadlines
Ability to work independently on simultaneous projects in a fast-paced environment
Strong sense of teamwork to coordinate with many cross-functional partners 

Attractive Points

Foreign capital company / 外資系企業, Make use of languages / 英語・中国語など語学を活かす, Global Mobility / 海外転勤あり, Mid-career more than half / 中途入社50%以上

Gym Alowance, additional Health Insurance, Employee Discount on Merchandise, Apparel and Bikes

所在地: 日本本社|東京23区 (Tokyo)
案件種類: Permanent
雇用形態: Full-time
給与: 交渉可

ワランティエンジニア

#外資#英語を活かす


Company: 外資自動車完成車メーカー

Summary

One of the biggest automotive manufacturer head quartered in the United States is looking for a service and warranty engineer that will engage in product improvement, identify field product issues and support EV launch 

Responsibilities

BASIC FUNCTION
• Act as Technical Assistance engineer and Field engineer, as well as Warranty operation
• Engaged in product improvement processes led by source plants
• Identify field product issues that might become potential field actions
• Support various internal functions within company requiring technical supports
• Preparation and support EV launch.

RESPONSIBILITIES:

Service
• Provide technical advice to dealer personnel diagnosing and repairing. vehicles in ‘fix it right the first time’ manner including on-site support.
• Responsible for technical inquiries (TSR-Technical Support Report).
• Review source plant-developed TSB’s (Technical Service Bulletin) for translation proofreading.
• Process dealer Field Product Reports per the company guideline.
• Create PRTS (Problem Resolution Tracking System) to identify filed product concerns to source plant and work with them closely for product improvements.
• Conduct the regional technical meeting with the senior technicians to share the necessary information among them.
• Conduct the technical investigation based on the request from JMLIT, Police and Fire Department.
• Conduct the technical investigation for PL (Product Liability) issue and prepare the necessary report to the HQ and insurance company.
• Lead Dealer Field Product Reports (TFR: Technical Field Report) judgment meeting.
• Pursuing on-site product investigations.
• Spread out strategic Aftersales plans / gathering dealer concern, problems etc. act as Field Engineer.
• Support to execute field actions.
• Provide technical support to other various functions, not limited to but, such as marketing, events, PR events, and new model R&D.
• Provide support to Director and Head regarding technical training center management roles.
• Not specified above but should be covered all service-related matters.

Warranty
• Warranty determination operations using the Global Warranty. Management system.
• Processing of pending or error warranty claims.
• Responding to various inquiries related to warranties.
• Processing of prior repair approval (PRA) / special approval for warranty claims (less than ¥500,000). 
• Preparation of monthly reports (accounting reports, provision of warranty data to CC&A (results of data analysis / preparation of Warranty Saving report, etc.)).
• Development of Warranty Information (as appropriate).
• Warranty training/consulting implementation plan.
• On-site training and implementation planning (during Warranty Audit).
• Revision of training manuals (as appropriate).
• Scrapping (audit planning and execution).
• Prepare annual schedule/data preparation/implementation plan/coordination with dealers for warranty audit.
• Formulate and implement an action plan in case of poor audit results.
• Various dealer follow-ups based on company data (raising to a higher level).
• Correction of deficiencies related to the global warranty management application, etc.
• Participation in Teams conference hosted by international partners

Requirements                           

• Business English capability (TOEIC 600 and above).
• Minimum 3rd grade national automotive technician certificates (1st or 2nd grade is preferable).
• Driving License.
• Working experience as a technician for more than 5 years at a Japanese automotive firm or an importer.
• Working experience as a warranty for more than 5 years (or having warranty well knowledge) at a Japanese automotive firm or an importer.
• Computer literate in Windows applications (Word, Excel, and PowerPoint. Access preferable).
• Proven problem-solving abilities.
• Strong written and oral communications skills.
• Ability to work as a team member. 

Attractive Points

Foreign capital company / 外資系企業, Make use of languages / 英語・中国語など語学を活かす, Global Mobility / 海外転勤あり

所在地: 日本本社 | 東京23区 (Tokyo)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥6,000,000
最高給与: JPY ¥7,500,000

シニアトレードマーケター

#外資#英語を活かす#中途入社50%以上#フレックスタイム制


Company: 外資大手部品メーカー

Summary

Expand the share of products in the domestic IAM (Independent After Market) market while consulting with each factory etc. that is

supplier of parts (for domestic cars and imported cars), Plan and implement market share in cooperation with domestic distributors.

 

Responsibilities

■Analysis and countermeasures for products in charge - Mapping and updating of the domestic market (by product)

- Planning of countermeasures after analysis and cooperation with the Sales Department

- Cooperation with both departments for purchasing (cost reduction) and procurement (shortening lead time and reduction of delays)

- Promotion planning and execution

 

■ Gathering information on customer needs - Cooperation with the sales department

- Direct negotiation at exhibitions, etc.

 

■ Reporting

・Monthly progress reports and information sharing of products in charge (with forms) ・Progress reports and information sharing of products in charge of the previous month and the current month (P/L performance and sales trends) ・ Creation and submission of MTP (Mid Term Plan)

Requirements

■ More than 10 years of marketing and domestic aftermarket sales experience

■ Ability to acquire quickly ■ Business consultation skills (management improvement, sales reinforcement, sales promotion, market share expansion) ■ English proficiency TOEIC 700 points or more Business level * French welcome

・Presentation skills for presentation preparation and management level in English

 

Attractive Points

Foreign capital company / 外資系企業, Make use of languages / 英語・中国語など語学を活かす

所在地: 日本本社 |埼玉県 (Saitama)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥7,000,000
最高給与: JPY ¥9,000,000

サブランドメカニック|サービスアドバイザー

#メカニック#サービスアドバイザー


Company: 外資ブランド完成車ディーラー

Summary

Join a automotive dealer specialized in European brands as a mechanic or service advisor

Responsibilities

Service Advisor

- Vehicle inspections

- Interact with customers and increase customer satisfaction

- Achieve service goals

- Accidents and breakdowns investigation

- Inventory control

- Warranty claim investigation

- Promote and sell warranties, tires and insurances

- Customer Claim Interaction

- Find points of improvement in the team

Mechanic

- Vehicle inspections and car maintenance

- Interaction with customers and explain them technical issues

- Reporting on failures, breakdowns and other quality problems; damage diagnosis

- Find points of improvement in the team

Requirements

Service Advisor

- 3-5 years of experience as a mechanic or service advisor

- Drivers license

- Intermediate MS Office skills (Outlook, PPT, EXCEL, WORD)

- Experience of training junior staff

- Native Japanese

Mechanic

- 1-3 years of experience as a mechanic

- Auto mechanic license 2nd grade or higher (自動車整備士2級)

- Drivers License

- At least Intermediate Japanese proficiency (JLPT N4-N3)

所在地: Retail Branch Office | Tokyo, Japan
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥4,000,000
最高給与: JPY ¥6,000,000

Summary

A unique opportunity to join a luxury German automaker has recently opened up. With plans to move forward with next generation technology, they are looking for professionals to join the team.

 

Responsibilities

• Inspection, maintenance, and repair for vehicles

 

Requirements

• Experience as Mechanic at car dealership.

• Desire to improve skills as mechanic and learn from our professionals.

• Need to have a high attention to detail, be self-motivated and able to prioritize effectively.

• High commitment towards the role.

 

Attractive Points

• Strong internal support with the opportunity to grow within

• Competitive salaries against market average

• Highly stable work environment

 
所在地: 日本本社 | 東京23区 (Tokyo)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥4,000,000
最高給与: JPY ¥7,000,000