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カスタマーサクセスマネージャー

#リモート可#年収1000万以上#年齢不問#顧客の成功体験をサポート


Company: IT Company (Cloud/SaaS)| 外資IT企業(製造業向け|クラウドベース・SaaS) 

Summary: Join a leading aftermarket software solution team as they implement their Life Cycle Management portfolios globally. Utilize your confident client-facing ability to facilitate with multiple stakeholders and strategize process optimization.

Responsibilities

• Be a trusted advisor for key business owners and executives, and interface to drive program strategy and ROI

• Identify points where solutions can deliver business value, and present new opportunities for customers

• Be both a customer contact point for service delivery and set up, as well as liaison between internal and external stakeholders

• Build relationships with key stakeholders in the customer’s organization to enable a great customer experience and capture any concerns from a commercial perspective

• Act as an essential source of information regarding the customer’s business needs, and provide customer feedback to Internal Product Management, Sales and Marketing teams

 

Requirements

• Client management experience working with SaaS solutions

• Analytical with strong business and strategic skills

• Experience and understanding of Supply Chain Management and related applications

• Strong communication skills both with internal and external stakeholder, as well as C-level executives

• Experience with account management, client service, management consulting

• Able to leverage IT to reach world-class business objectives in after-sales and SCM

• Fluent Japanese and English

 

 
所在地: 日本本社 | 東京23区 (Tokyo)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥10,000,000
最高給与: JPY ¥15,000,000

品質マネージャー

#外資#英語を活かす#中途入社50%以上#フレックスタイム制#在宅勤務可


Company: 外資大手部品メーカー

Summary

Manage the Quality Team Members to ensure the Japanese customers satisfaction by products quality control with relevant departments.

Proceed quality control for new product launch.

Ensure the creation and execution of a quality improvement plan for achieving customer expectations/ plans.

Monitor products at relevant plant and parts at parts supplier.

 

Responsibilities

Manage team member’s performance, monitor and provide support.

Track and report status of open issues to operations management, program management and central quality operations.

Coordinate and present corrective action presentations to customer assembly plants as well as their customer engineering centers.

Support to maintain constant communication with original equipment manufacture customers to obtain real-time “Voice of the customer”

feedback.

Manage/coordinate actions for improvement.

Assist with customer quality, lead initial reject responses as well as third party containment activities.

Provide updates to customers on containment activities, product return investigations.

Ensure to provide onsite customer technical support for issues pertaining to fit, finish or operating performance of seat belt, airbag,

steering wheel system.

Initiate problem solving activity (8-D) deliverables between assembly plants and engineering center.

Conduct internal quality systems/line walk audits prior to initial launch and SOP for new programs. Provide constructive feedback and

technical insight to drive effective corrective actions.

Assist with the development of new program APQP documents using direct “voice of the customer” feedback of quality concerns from

current production products.

Provide onsite support at the firm and Customer Plant during launch.

Perform other task and assignments as required.

 

Requirements

Basic knowledge of project management.

Technical Product Knowledge

Logical manner communication skill in Japanese and English as well.

Capture what the customer expects and break down into specific actions.

Managing multiple priorities with capability of risk management.

Persuasion and negotiation skill.

Excellent customer liaison/contact experience is required to be successful.

Ability to diagnose and root-cause technical and process issues.

Ability to communicate with senior engineering, purchasing, quality and manufacturing staff.

 

Educational and Experience:

Minimum Bachelor’s Degree in Engineering or related technical field.

Quality assurance experience required is minimum 5 years for quality automotive industry preferred.

Restraint system (seat belt) experience preferred.

Work experience with overseas coworker/customer in multiple cultures

Experience in technical document (PFMEA, Control Plan, etc).

Experience in creative problem solving (Develop goals and describe scenario to resolve technical issues.)

Understand drawing

 

Others:

Travel required to Asia, North America (include Mexico) and Europe.

 

Attractive Points

Foreign capital company / 外資系企業, Make use of languages / 英語・中国語など語学を活かす, Global Mobility / 海外転勤あり, Mid-career more than half / 中途入社50%以上

Work on the most advanced ADAS projects in the market currently

Fair corporate environment and great benefits

Career mobility and hybrid working conditions

 

所在地: 日本本社| 神奈川県 (Kanagawa)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥8,000,000
最高給与: JPY ¥12,000,000

CAEジュニアセールスエンジニア

#外資#英語を活かす#中途入社50%以上#フルリモート#フレックスタイム


Company: 外資ソフトウェア企業

Summary

A global CAE software company is looking for a talented hard working mechanical engineer to join their firm which is able to provide their

software solution to multiple industries, including, automotive, aerospace, defense, construction, electronics, energy and heavy industry.

 

Responsibilities

The role for this position will be to act as liaison between global engineers, and Japanese customers, while also being heavily involved in

the engineering processes.

- As a junior sales engineer you will be working in a client facing environment to make presentations and understand the requirements of

clients for CAE-related commission analysis.

- Analyze customer requests and escalate internally to the development team with the support of internal stakeholders.

- Working closely with 2 highly experienced Japan-based foreign engineers who will be handling the more technical aspects including

working with the off-shore team to provide the deliverables on time.

- As you become more skilled in their software solution you will be able to participate in more from technical discussions demonstrating

their in-house software to discussions on consignment analysis.

 

Requirements

Minimum 2 to 5 years of experience in a mechanical or CAE design environment.

Experience using structure-related design tools (CATIA, AutoCAD, MSC Nastran, Abaqus, LS-Dyna etc. )

Some knowledge of the manufacturing industry's product development process

Project management skills would be highly valued

Fluent Japanese and Business level English language abilities.

 

Attractive Points

New graduates welcome / 第二新卒歓迎, Foreign capital company / 外資系企業

- International Company

- Full Flex and able to work anywhere in Japan

- You will be able to learn and develop your CAE skills

所在地: 日本本社 | 東京23区 (Tokyo)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥4,000,000
最高給与: JPY ¥6,000,000

Responsibilities

コネクティビティ,コクピットエレクトロニクスシステムエンジニア(メータディスプレイ,

ヘッドアップディスプレイ,ドライバーモニタリング,調光ガラスコントローラ)等

顧客とのインターフェース:PM/TPLと顧客の間のコミュニケーションサポート,ローカル

PM として技術的内容の協議を主導。受注活動のサポート。

要件管理:グローバルなチームと協力して,顧客要求の取りまとめと分析を実施。

部品,システム及び車両レベルでの検証試験の計画と実施

Requirements

SW,システム工学,電気電子工学の修士・学士

下記領域のいずれかにおける数年の実務経験:ソフト開発,電気・電子 HW開発もしくはシス

テム設計(自動車業界での経験者歓迎)

品質・顧客志向

コミュニケーション能力とリーダーシップ

論理的アプローチと分析能力

ビジネスレベルの英語力

 

所在地: 日本本社 | 横浜 (Yokohama)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥6,000,000
最高給与: JPY ¥10,000,000

Summary:

Proactively manage customer relation to achieve excellent customer satisfaction in both customer and internally and provide engineering consultancy and technical insights.

 

Responsibilities:

- Customer Window for software application engineering on brake products in Japan.

- Engineering customer interface in a global team environment.

- Manage software application engineering in closing engineering issues to meet customer satisfaction.

- Confirm software requirements documents / validation plans with customer. Clarify customer requirements.

- Demonstrate and Explain company’s designs and specifications to the customer.

- Coordinate and lead customer design review of product development based on change points and failure mode.

- Develop and get agreement of product specifications and criteria for validations.

- Develop and prioritize action items and close action items with strategic thinking in a global team environment.

 

Requirements:

- Bachelor’s Degree in engineering or Science or equivalent

- At least 5 years of experience in software development engineering in Automotive industry

- Basic knowledge of project management

- Work experience with global environment (working with overseas team members and customers)

- Managing multiple priorities with capability of risk management

- Persuasion and negotiation skill

- Creative problem solving (Develop goals and describe scenario to resolve technical issues)

- Efficient communication skill in both Japanese and English

 
所在地: 日本本社| 神奈川県 (Kanagawa)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥6,000,000
最高給与: JPY ¥8,000,000

Summary

Utilize your technical knowledge and client interfacing skills to contribute to continued growth of a global company. Consult with customers to troubleshoot issues, propose solutions, and provide clear explanations.

Responsibilities

Provide technical support for customers, from proposal to consultation 1. Understand customer's problem and propose solutions 2. Conduct product explanation, demonstration, and technical Q&A for potential customers 3. Produce technical support for customers who are evaluating and deploying products 4. Provide hotline support for existing customers Develop the sales channel and reflect in future product planning by working closely with the sales department as well as domestic and foreign stakeholders

Requirements

• Understanding of the engineering field, such as mechanical or electrical engineering • Ability to communicate with customers about technical subjects • Logical troubleshooting skills • Positive/autonomic behavior • Fluency in Japanese and strong English skills Preferred: • Experience in the automotive industry • Understanding of embedded software development • Understanding of electronic circuitry • Understanding in network technology, such as Cloud

Attractive Points

Average age 30s / 平均年齢30代, Foreign capital company / 外資系企業, Make use of languages / 英語・中国語など語学を活かす, Mid-career more than half / 中途入社50%以上 Attractive Benefits Flexible Work Environment

所在地: 日本本社 | 横浜 (Yokohama)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥4,500,000
最高給与: JPY ¥8,300,000

Responsibilities

- Overall project lead for one of the biggest J-OEM and provide guidance to other project managers

- Analyze business targets by professional project execution in terms of budget, resources and change management. 

- Define customer strategy and lead negotiation in a solution oriented strategy

- Build a strong relationship with the customers

- Support financial topics like development reimbursement and Prototype sample handling with project members

 

Requirements

- At least 5 years working experience with Japanese OEMs in the automotive industry

- Leadership experience leading project until mass production

- Better to have expertise in either Electrical engineering or Software development

- English: > 750 (TOEIC) Japanese: Native level

所在地: 日本本社 | 横浜 (Yokohama)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥12,000,000
最高給与: JPY ¥14,000,000

Summary

※ご経験に応じてドライビングか自動運転支援システムのどちらかにアサインいたします(ドライビング、自動運転支援システムともに同じ部署となります)。

・JOEM 向けドライビングシステム テクニカルプロジェクトマネージャー

※テクニカルの部分は今回ポジションの方が担当し、技術以外の部分はプロジェクトマネージャーの方が担当していただきます。

・JOEM との技術渉外及び技術窓口

・日本、ドイツ、アメリカ、ハンガリー、中国、韓国、インドなど各ロケーションの関連部署との社内調整

・新規ビジネス獲得ためのアクイジション活動サポート

 

Requirements

日本語(N1)資格と英語(TOEIC600 点以上)かつ日本語および英語でのビジネス会話が可能なこと

海外拠点とのコミュニケーション経験(英語)

自動車業界出身でなくても構いません→ソフト、ハード製品は問わない

プロジェクトマネージメント業務に意欲のある方

リーダーシップ、結果志向、チームワーク力、ポジティブシンキング、柔軟性を兼ねそろえている方

 

<選択的要件>

プロジェクトマネージメント経験

SW or HW 開発実務経験

ソフトウェア知識

要求管理・分析業務経験

 

Attractive points

・トヨタ系や欧州メーカーが競合となります。

・自動運転支援システム(超音波システム)にはアナログとデジタルがございますが、デジタルは当社のみが開発しており、競合と差別化を図っています。

・プロジェクト管理だけではなく、開発業務も要素としてございます。

・本国からの左右が少なく、日本単独で開発が進められるように体制を整えております。

 

所在地: 日本本社 | 東京23区 (Tokyo)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥7,000,000
最高給与: JPY ¥10,000,000

Summary

Radar, Video センサーを使用した ACC(追従車速制御), AEB(緊急ブレーキ制御),LKAS(レーンアシスト制御) と AHB(Light 自動切換え制御)のシステム、ソフトウェアを開発し

ています。この分野の設計、実装をリードする方を探しています。

顧客との仕様調整、要求分析、設計そして、ソフトウェア品質を向上するためのプロセス改善を担当することになります。

 

※現在は JOEM3〜4 社とプロジェクトを持っています。

※実装をしていただくこともございます。

 

Requirements

※年齢問わずで即戦力を募集します

・日本語(N2)資格と英語(TOEIC550 点以上)

・自動車業界でのシステム、ソフトウェア開発経験

・結果志向で自己管理、リードすることができて、肯定的な思考でタスクを進める

・C/C++言語の 2 年以上の経験

※歓迎経験

・自動車メーカー、ハーネスメーカー、パワーネット構成部品メーカー業界出身など

・パワーネット構成部品の開発

・機能安全に関わるシステム、製品開発

所在地: 日本支社 | 横浜 (Yokohama)
案件種類: Permanent
雇用形態: Full-time
最低給与: JPY ¥7,000,000
最高給与: JPY ¥10,000,000