A position has come available to join an iconic brand as a warranty analyst to support domestic and international warranty operations business processes and systems. Working closely with the domestic and international Warranty Operations Leads, regional service managers and market adjudicators to research, analyze and resolve warranty system and process issues and maintain reference documentation. This position will also assist in identifying opportunities for continuous improvement and assist in the development and implementation of special projects and training.
Reviews warranty claims and approves for payment as required
Keeps pace with claims processing technologies, procedures, and policies. Balances multiple tasks and seeing them through to closure.
Continuously improve dealers' competency around warranty with minimal guidance
Works in a collaborative team environment, recognizing when team members require support and provides support as needed
Assists in developing training for domestic and international dealer and adjudicator personnel as needed
Conducts domestic and international adjudicator audits
Provides a high level of expertise and product / process knowledge to warranty adjudicators
Bachelor's Degree Preferred
Typically requires a minimum of 3 years of related experience.
Strong analytical process and principle-based problem-solving capabilities
Project implementation experience
Demonstrated teamwork skills and the ability to work in self-directed work group
Ability to adapt to changes
Good interpersonal skills
Ability to communicate professionally both verbally and written
Ability to work with international partners
Fluent Japanese and Business English
The company offers inclusive compensation for all salaried employees including annual bonus programs, employee discounts on their products and related merchandize.
The company has a relaxed dress code
* Please be advised that if you do not currently reside or have permission to work in the Japan region, we reserve the right not to proceed.
** Please also be advised that if you clearly do not meet the requirements of the position, we reserve the right not to proceed although consultants will always endeavor to consider your profile for other positions.